Terms & Conditions

Please read the following carefully as by purchasing from my website you are accepting these terms and conditions.

By purchasing this chart you agree that you are aware that this is a BESPOKE DIGITAL PRODUCT and your order will be emailed to the email address you have used to place your order within 5 working days.


Ordering from Holly's Hobbies

After placing a chart order on this website you will receive an email acknowledging that your order has been received.  All orders are subject to receipt of full payment (in the case of payment by post this is once your cheque has been received and has cleared). Payment is accepted by Paypal or personal cheque in British Pounds only.

Your chart will be designed within 7-10 working days and orders are non-refundable after the design work has been completed. Please see 'Refunds' below for full information.

Availability & Delivery

Your order will be emailed as soon as possible and within the 7-10 working days as stated during checkout.


Refunds will be considered after initial payment has been made, but only within 48 hours of your order before your chart has been designed. As each chart is designed and put together to your specifications refunds will only be considered after this time if work has not commenced on your chart.

Please contact me as soon as possible to cancel your order if you wish to do so. Refunds will not be made once a chart has been designed on the basis that you thought you were receiving a full kit instead of a chart as this fact has been made clear throughout the order process (on the Home page, Shop main page and within each item detail) and it is the responsibility of the customer to read these Terms and Conditions, Frequently Asked Questions and the individual item detail before ordering.

The nature of emailed charts means that they cannot be returned for a refund as you continue to hold a copy on your computer. If I have sent you an incorrect chart that does not match your initial order, the correct chart will be emailed to you at no additional cost. 

Thread & Fabric Amounts

Great care is taken to calculate the correct amount of thread for each chart and there is always an 25% included in the calculations for each colour to account for the differences in individual stitching styles.

Fabric calculations take into account an extra 16cm (6") in total, or 8cm (3") on each side of the design, for framing or finishing. Should you wish to leave more room around your design for a different finish an accurate count of the finished stitches is given for you to calculate this manually yourself based on the count of fabric that you are using. No fault is claimed for failing to accurately read or measure your fabric before beginning your design. 


I have done my best to display as accurately as possible the colours of all Products on this website. However, because the colours you see will depend on your monitor, I cannot guarantee that your monitor's display of any colour will be accurate. You can see a full list of colours on the DMC website here and may change any of the colours listed at your own discretion.

Online Prices

I am not VAT registered and so do not charge VAT on my charts. Prices are liable to change at any time, but changes will not affect any orders that have already been placed.